Terms & Conditions

Payment

Payments are taken through either Stripe or Paypal, using a credit or debit card. You do not need a Stripe account to buy something through this website, and you can learn more about Stripe and their impeccable security here. You do however need a Paypal account to pay via Paypal.

We also accept online bank transfers. Please Contact us if you would like to pay via bacs.

 

Production Time

Eileen does carry a very small amount of stock, but most pieces are made to order. Depending on the piece, manufacturing your jewellery can take between 1 and 6 weeks. However, if you have a tight deadline, please contact Eileen for current lead-times,  as your deadline may well be achievable.

 

Custom Jewellery

We offer the opportunity to create a personalised selection of charms for charm bracelets, cluster necklaces, and bangles*. Each blank piece is an ideal starting point, whether you wish to purchase a collection of charms all at once; or if you prefer to collect them over time. Either way you can create your own unique combinations that tell your own personal story! Modern day keepsakes that can be cherished for years to come.

We also offer engraving service on select items, see individual items descriptions for further information.

To enquire about a custom piece, please feel free to Contact us.

*Please note: we cannot accept returns on any personalised or custom orders.

 

Returns

We hope you will be delighted with your piece of Eileen Gatt jewellery. If for some unfortunate reason you are not entirely satisfied with your piece, please Contact us.

If your item is faulty, please notify us asap, and return the piece to us within 30days of purchase.    We will repair/replace/refund items which are found to be faulty.

Repairs for items broken through customer wear & tear are available, prices will be agreed before work commences

As above, we cannot accept any returns on bespoke, personalised items, so we ask for your particular care and attention when ordering these pieces. These include re-sizing of rings, and other alterations.

 

Finishes

All finishes (plating/polishing/oxidising etc) are temporary, and will dull through wearing.  The rate at which finishes diminish is dependent upon wear.

Items where finishes dull over time fall under ‘customer wear & tear’ and are not available for return.  Refinishing is available, prices vary depending on item.

 

Privacy Policy

At Eileen Gatt, we respect your privacy, and will never sell, trade, or otherwise distribute, your personal information to any one else, ever!